The Department of Health Professions (DHP) is working with Virginia Interactive (VI), to offer an online alert notification service. The License and Case Decision Notification Service allows organizations to track license status changes and notice of proceedings for all health professionals currently licensed in the Commonwealth of Virginia.

Why would I use it?

The License and Case Decision Notification Service has a number of benefits to its subscribers. The service will notify subscribers of license status changes and notice of proceedings. A subscriber will be able to proactively ensure their health professionals are aware immediately of a change in license status. A subscriber will know when an action related to a proceeding has occurred.

How does it work?

Users of the service create a profile of licensees they wish to track. The Department of Health Professions’ database is queried daily, Sunday through Friday, for changes to the health care providers’ records that are related to licensing or disciplinary proceedings. A change in an individual’s record prompts an alert, which is sent to any email addresses as identified in the profile. There can be as many as six (6) email addresses identified in any one profile.

How would I receive alerts?

The alerts can be sent to an individual’s PC, pager, handheld mobile device, or any device that has an email address. Alerts that match the information in the user’s profile will be sent to the email addresses specified. Alerts can be a short text message sent to an individual’s pager, handheld mobile device, or any device that has an email address. Additionally, an alert and report may be sent to a computer in HTML or CSV format.

How often will I receive alerts?

You will receive your first alert within 24 hours of signing up for this service and creating your profile, should there be a change in any of the licensees in the new profile. One additional update will be received daily, Sunday through Friday, if changes are detected in the DHP‘s database for licensed professionals defined in your profile. If no changes are detected, no alert will be sent.

How much does the service cost?

Fees for this service are charged annually.
Level 1 - License Status - $200.00 per User
Level 2 - All of Level 1 and Discipline Action - $500 per User

How can I sign up for this service?

Individuals wishing to use the License and Case Decision Notification Service will need to register for an account, then select to subscribe for Case Decision Notification.

How can I talk to someone and discuss this service further?

For any additional information or to discuss this service further contact Virginia Interactive Customer Service at (804) 318-4133 Option 1 between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday; or email customer service.